To deliver administrative support to the Workers Compensation Team to ensure an effective, economic and prompt claims service for clients.

Accountabilities

Processes & Systems

Undertake workers compensation claims team administration tasks in order to deliver economic liability claims outcomes for the Company
Follow workers compensation claims administrative processes and systems to ensure effective, economic and prompt claims service.

Operations

Process payments for the National Workers Compensation claims portfolio
Claims lodgment for the National Workers Compensation claims portfolio
Ensure all relevant claims documentation is scanned onto ClaimsCenter and allocated to relevant WorkCover Case Managers
Prepare claims confirmation letters and supplementary documents within a timely manner.
Provide general administrative support to the Team in all aspects of the claims process.
Identify and support workers compensations claims team improvements.
Ensure accurate and timely collation and dissemination of relevant information relating to workers compensation claims.

Regulatory & Reporting

Follow compliance requirements for workers compensation claims.

Service

Liaise with clients to ensure all supporting documentation is received in a timely manner.
Take opportunities to maintain positive and constructive relationships with clients, regulators, auditors and all other relevant stakeholders.

Other

Undertake any other duties, as required, by your line manager.

Knowledge & Experience

Previous experience in managing claims team administration within the Workers Compensation Insurance Industry (preferable).
Previous experience in supporting a team and conflicting priorities.
Proven customer service disposition.

Skills/Abilities

Good customer service and relationship management skills
High level of computer literacy
Strong organisation skills
Excellent oral and written communication skills
Well-developed cognitive and analytical capability
Ability to work within a team environment

Benefits

Competitive salary and benefits package
Hybrid work arrangement with morning shift hours
Supportive, values-driven and inclusive work environment
Professional development and career growth pathways

Workers Compensation Administrative Officer