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职务描述:

Senior Assist Cargo Reporter

Job Summary

The Brokerage Senior Cargo Reporter supports the submission of the day-to-day brokerage cargo report. They will support the data categorization (where applicable) and resolve cargo report submission issues along with monitoring status updates in line with expected timelines

Job Duties

Monitoring Cargo reporting workflows and manifest
Brokerage Cargo report submission
Responsible for resolving un-manifested shipments and reconciliation procedures
Responsible for reconciling manifest shipment categorization (from Intervention)
Data Categorization, where applicable
Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer
Work with the product training teams to stay updated on product and process knowledge and be informed of any changes in company policies
Solve customer's problems while turning frustrated customers into repeat customers
Take action in dealing with repeating situations, creating CAPs to overcome and prevent the root cause
Performs tasks as directed by management

Job Competencies

Strong organizational skills, attention to detail and accuracy
Excellent typing skills and proficiency in Microsoft Office programs
Proficient literacy and numeracy skills
The ability to remain calm under pressure
Ability to work as part of a team
Willing to show initiative
Ability to adhere to safety regulations and promote a safe work environment
Reliable, with high integrity and a strong work ethic
Ability to keep a positive attitude in a fast-paced environment
Reliable, with high integrity and a strong work ethic
Ability to keep a positive attitude in a fast-paced environment

Requirement

Education: Bachelor's Degree, IT
Accomplishments: Experience – Preferred
Alternatives (If Applicable): BROKERAGE
Minimum 2 years experience in similar roles and exceptional performance a must
Ability to multitask multiple projects and provide guidance to workgroup
Ability to delegate responsibilities and provide leadership and training to workgroup

员工类型:

永久

UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。