Warehouse Operations Manager

Location: Makati City, Philippines

Department: Supply Chain & Fulfillment

Employment Type: Full-Time

Reports To: Head of Operations / Operations Director

Position Summary

We are seeking a highly organized and results-driven Warehouse Operations Manager to lead and optimize warehouse and fulfillment operations for our growing e-commerce business. The successful candidate will oversee inventory management, order fulfillment, logistics coordination, warehouse staff supervision, and operational process improvements to ensure accurate, efficient, and cost-effective delivery of products to customers.

This role requires strong leadership, analytical skills, and experience in warehouse management within a fast-paced e-commerce environment.

Key Responsibilities

Warehouse Operations Management

Manage daily warehouse operations, including receiving, storage, picking, packing, shipping, and returns processing.
Ensure smooth execution of order fulfillment activities while maintaining high accuracy and productivity levels.
Monitor warehouse capacity, space utilization, and workflow efficiency.
Implement and enforce standard operating procedures (SOPs) and operational policies.

Inventory Management

Oversee inventory accuracy through cycle counts, stock audits, and reconciliation activities.
Monitor stock movements and coordinate with Procurement and Merchandising teams to maintain optimal inventory levels.
Investigate and resolve inventory discrepancies promptly.
Ensure proper product handling and storage practices.

Team Leadership

Lead, train, coach, and evaluate warehouse supervisors and staff.
Develop workforce schedules and manpower plans based on business volume and operational requirements.
Foster a culture of accountability, teamwork, and continuous improvement.
Conduct regular performance reviews and implement development plans.

Logistics & Fulfillment

Coordinate with third-party logistics providers, couriers, and transportation partners.
Monitor fulfillment performance, shipping timelines, and delivery service levels.
Ensure customer orders are processed, packed, and dispatched on time.
Manage reverse logistics and product return processes.

Process Improvement

Identify operational bottlenecks and implement improvement initiatives.
Analyze warehouse KPIs and prepare performance reports.
Utilize Warehouse Management Systems (WMS) and other technology solutions to improve efficiency.
Drive cost-reduction initiatives while maintaining service quality.

Compliance & Safety

Ensure compliance with company policies, labor regulations, and industry standards.
Maintain warehouse safety programs and promote a safe working environment.
Conduct regular warehouse inspections and risk assessments.
Ensure security measures are in place to prevent loss, damage, and theft.

Qualifications

Education

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.

Experience

Minimum of 5 years of warehouse operations experience, with at least 2 years in a managerial capacity.
Experience in e-commerce, retail, distribution, or fulfillment operations is highly preferred.
Proven experience managing large warehouse teams and high-volume order fulfillment operations.

Skills & Competencies

Strong leadership and people management skills.
Excellent problem-solving and decision-making abilities.
Proficiency in Warehouse Management Systems (WMS), ERP systems, and Microsoft Office applications.
Strong analytical, planning, and organizational skills.
Knowledge of inventory control, logistics, and supply chain best practices.
Effective communication and stakeholder management abilities.
Ability to work in a fast-paced, deadline-driven environment.

Warehouse and Logistics Manager