Job Description

The Quality Assurance Supervisor is responsible for overseeing the quality assurance processes, ensuring compliance with industry standards, and leading a team of quality assurance analysts/professionals. This role involves developing and implementing quality assurance policies, conducting audits, and driving continuous improvement initiatives to maintain high standards of service.

General Profile

Education:Bachelor's degree inBusiness, Engineering, Healthcare Administration, or related field.

Licensure: Holds an active and unrestricted Philippineor USnursing or clinical license (or equivalent clinical certification preferred)for Clinical programs.

Experience: Minimum of3years in clinical review or quality assurance, with at least 2 years in a supervisory role within a relevant industry(e.g., healthcare, manufacturing, BPO, or technology)

Technical Skills:Proficiencyin quality management, audit tools, and data analysis software.

Certifications (Preferred): Six Sigma Green/Black Belt, Certified Quality Auditor

Leadership & Communication: Strong ability to lead teams, provide constructive feedback, and collaborate across departments.

Problem-Solving & Analytical Thinking:Expertiseinidentifyingefficiencies, implementing solutions, and driving process improvements.

Key Responsibilities

Develop and Implement Quality Standards:Establishand enforce quality assurance policies, procedures, and best practices to ensure compliance with regulatory requirements and companyobjectives.

Supervise QA Team: Lead,mentorand train quality assurance analysts tomaintainconsistency and accuracy in quality assessments.

Conduct Audits and Inspections:Perform regular audits of processes, documentation, and service quality toidentifyareas for improvements.

Ensure regulatory compliance: Monitor adherence to industry regulations, accreditations standards and internal policies, ensuring compliance with national or international quality guidelines.

Analyze quality Metrics: Collect and evaluate datarelatedquality performance,identifyingtrendsandrecommendingcorrective actions.

Investigate Quality Issues: Address non-conformance issues, client complaints, and process inefficiencies, implementing corrective and preventive measures.

Collaborate with Cross-Functional Teams: Work closely with Operations, Training and Compliance teams to align quality initiatives with business goals.

Drive Continuous Improvement:Utilizequality methodologies such as Six Sigma,Leanand other quality tools to enhance efficiency and effectiveness.

Prepare Reports and Presentations: Generate detailed reports on audit findings, compliance status, and quality improvement efforts for senior management.

Support Training and Development: assist in designing and delivering training programs to enhance quality awareness and best practices among employees.

May be assignedadditionaltasks as needed to support business operations and organizationalobjectives.

Supervisor -Quality Assurance