We're Hiring: Senior Accounts Receivable and Collections Manager

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!

We are currently on the lookout for a Senior Accounts Receivable and Collections Manager to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Senior Accounts Receivable and Collections Manager

Work Arrangement: Hybrid

Location: Philippines - Pampanga (Angeles)

Schedule: Morning shift

Job description:

Major Duties and Responsibilities

AR and Billing Operations

Oversee the end-to-end AR process, including billing, cash application, customer account reconciliation, collections, dispute management, and reporting.
Ensure billable charges are invoiced completely, accurately, and on time across the Group.
Establish consistent operating procedures, service standards, controls, and escalation processes across the regions.
Monitor key operational issues, customer account risks, and recurring billing or collection problems and ensure appropriate resolution.

Collections Oversight

Provide direction and oversight to the Collections Manager and regional collections teams.
Set collection priorities and performance targets and review collection forecasts, aged receivables, disputed balances, and high-risk accounts.
Support the escalation and resolution of significant customer disputes and overdue accounts.
Review recommendations for payment arrangements, provisions, write-offs, service restrictions, or legal recovery before submission for approval.

Financial Reporting and Controls

Oversee the month-end and year-end AR close and ensure the AR subledger is complete, accurate, and reconciled to the general ledger.
Review AR ageing, cash receipts, collection forecasts, customer reconciliations, unallocated receipts, and other key AR reports.
Support the assessment of doubtful debts and expected credit loss provisions.
Ensure appropriate controls are maintained over billing, receipts, customer balances, adjustments, credit notes, and write-offs.
Support internal and external audits and provide regular reporting to the Finance Director and relevant stakeholders.

Systems and Process Improvement

Lead the implementation and improvement of billing, collections, payment, ERP, and related reporting systems.
Identify opportunities to simplify, standardize, automate, and strengthen AR processes.
Coordinate process design, business requirements, testing, implementation, documentation, training, and post-implementation review.
Work with Finance, IT, and other business units to improve data quality, operational efficiency, financial controls, and reporting visibility.

Commission Payout Administration

Oversee the operational implementation of approved commission payout schemes.
Ensure commission calculations and payouts are accurate, properly supported, approved, and completed on time.
Monitor payout results and ensure related accruals, reconciliations, and discrepancies are properly addressed.

Leadership and Stakeholder Management

Lead, coach, and develop the Collections Manager, regional managers, team leaders, and other AR team members.
Establish clear objectives, KPIs, service standards, and accountability across the function.
Monitor team performance, capacity, succession, and development requirements.
Work closely with Finance, Sales, Client Services, Operations, Payroll, People and Culture, Legal, and other stakeholders on matters affecting billing, collections, and customer accounts.
Promote collaboration, customer service, strong financial control, and continuous improvement

Other Responsibilities

Undertake relevant projects and other reasonable duties assigned by the Finance Director

Qualifications and requirements:

Key Performance Indicators

Billing completeness, accuracy, and timeliness;
Achievement of collection and cash-conversion targets;
Days sales outstanding and overdue receivables;
Accuracy of collection forecasts;
Timely and accurate AR close and reconciliations;
Resolution of significant disputes and long-outstanding items;
Accuracy and timeliness of commission payouts;
Delivery of systems and process improvements; and
Team performance and development.

Qualifications and Experience

Bachelor's Degree in Accounting, Finance, Business, or a related discipline.
Professional accounting qualification is preferred.
Strong end-to-end experience in billing, accounts receivable, collections, and related financial accounting.
Minimum 5 years Experience leading managers or geographically dispersed teams.
Strong experience in month-end closing, reconciliations, financial reporting, doubtful debt provisions, and internal controls.
Demonstrated experience implementing or significantly improving ERP, billing, collections, payment, or reporting systems.
Experience in a multi-entity, multi-currency, or international organization is preferred.
Experience with NetSuite or another major ERP system is advantageous.

Key Competencies

Leadership of managers and geographically dispersed teams;
Strong AR operations and financial accounting knowledge;
Systems implementation and process improvement;
Analytical and problem-solving ability;
Commercial judgement and customer focus;
Internal control and risk awareness; and
Effective stakeholder management and communication.

Non-negotiable skills and requirements:

Proven 5+ years of experience in accounts receivable management.
Strong track record of implementing process improvements.
Proficiency in advanced accounting systems and tools.
Bachelor's degree in Finance or any Accounting related courses.

Perks & Benefits:

Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
Flexible leave credits which may be used for vacation, emergency and sick leaves
Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
Endless opportunities for career advancement
Exclusive ATM inside the office for employee's convenience
Annual Performance Review with Salary Increase
We set you up for success with a company-provided PC/Laptop and fiber internet connection
Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
Top notch workplace with first class VIP lounge and game rooms
Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
International career growth and connections
Unlimited cash incentives for hired referrals
Mental Wellness Employee Assistance program through Lifeworks
In-house psychiatrist available to support employees well-being
Become part of the Employee Share Units program
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace

Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**