The HR Employee Services Operations Head is a senior-level professional responsible for managing the daily operations of the HRES Department. This role acts as a bridge between management, clients, and HR staff, ensuring that all people-related strategies align with the company's goals. The HRES Operations Head is responsible for mentoring team members, improving office workflows, and fostering a positive work environment through clear communication and effective leadership.

Leads, coaches, and evaluates the performance of HR team members.
Delegates daily tasks effectively and provides regular feedback to ensure the team meets departmental targets (KPIs).
Manages the execution of core HR projects, including recruitment drives, training sessions, and performance reviews. Ensures all administrative workflows are accurate and processed on schedule.
Oversees the creation and enforcement of the Employee Handbook. Ensures all HR policies reflect ethical standards and compliance with local labor laws.
Provides solution-oriented guidance on complex employee issues.
Serves as the primary point of contact for clients and employees regarding workplace conflicts and people management.
Leads initiatives to simplify HR workflows. Identifies opportunities for automation and the use of HR technology (HRIS, ATS) to reduce manual work and improve the employee experience.
Plays the leading role in supportive activities to companies for day to day administration of policies and programs covering all HR functions including:
Compensation and Benefits
Learning Operations and Development
Employee Engagement/Events Management
Performance Management
Data Management
Partners with other departments to understand their staffing needs and implement programs that promote cross-functional teamwork.

Qualifications:

Bachelor's degree in Human Resources, Business Administration, Psychology, or related field.
Minimum 6-8 years of overall HR experience, with least 3 years in a supervisory role.
Proven ability to motivate a team, delegate effectively, and manage multiple priorities in a fast-paced environment.
Advanced skills in HRIS platforms, Microsoft Office Suite (Expert in Excel), and familiarity with AI tools for recruitment or data analytics.
Excellent verbal and written communication skills.
Must maintain high objectivity and handle confidential information with extreme integrity, even in high-pressure situations.
Strong problem-solving aptitude, empathy, and a people-first approach to HR service.
Willing to work hybrid in Taguig City.

Assistant Manager Human Resources