Ivr, Cti, voice user interface design, self-service solutions, Conversational Bots, conversational speech recognition applications, Outbound Workforce Management, call recording, Chat, Interaction Routing

docusign , zoominfo , Power Bi, Flows, Validation Rules, Process Builder, Excel, Salesforce, Visio, Salesforce tools, Lucidchart, Lightning App Builder, Salesloft, Miro

software design patterns , agile environment , Data Modelling, Saas, Soa, Use Case, Sdlc, Bpmn, Uml, IT implementation projects, Business Analysis, sequence model, analysis and modeling tools, Solutions Designing

Data Analytics, User Acceptance Testing, Software Solutions, business process modeling, Stakeholder Engagement, market trend evaluation, Competitive Analysis

Requirements Elicitation, Gap Analysis, Ms Excel, Impact Analysis, Jira, Confluence, Business Process Analysis, Project Delivery, Azure DevOps, Powerpoint, Visio, Data Mapping, API Requirements Gathering, Banking Products and Processes, Waterfall Methodologies, Stakeholder Management

process redesign , Requirements Gathering, Systems Analysis, User Training, Ms Office, Software Development Life Cycle, Service Transition, Release management, Documentation, Project management, ITIL certification, Agile Scrum Framework, Deploying packaged applications, Problem Solving, Workflow systems analysis

SAP, Power Bi, microsoft power automate, Excel, Power Query, Dax, Sql, Microsoft apps

System Configuration, Use Cases, Sdlc, Business Process Flows, SWIFT Compliance, Trade Finance, Agile Delivery, Regulatory Alignment

snowflake , Ml, Power Bi, Agile, Jira, Sql, Duck Creek, Azure DevOps, Guidewire PolicyCenter, Guidewire Cloud, Ai