About Us:

Outsourced.ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Job Purpose

The Care Plan & Quality Assurance Officer is responsible for developing care plans from the ground up, completing comprehensive risk assessments, maintaining accurate records within the Access system, and conducting structured quality assurance calls with service users.

This role works closely with the Registered Manager to ensure care plans and risk assessments are accurate, up to date, and compliant with regulatory standards. All risk assessments completed by the post holder will be reviewed weekly by management.

Key Responsibilities

Care Plan Development

Develop comprehensive, person-centered care plans based on initial assessments and referral information
Ensure care plans reflect each individual's needs, preferences, goals, cultural considerations, and communication requirements
Collaborate with the Registered Manager to review, finalize, and approve care plans
Update care plans promptly when service user needs change
Ensure consent documentation is properly completed and recorded

Risk Assessment Management

Conduct detailed risk assessments including falls, moving and handling, nutrition, skin integrity, environmental, and behavioral risks
Ensure risk controls are clearly aligned with care plan interventions
Submit completed risk assessments for weekly management review
Escalate high-risk concerns immediately when identified

Documentation & System Management

Maintain 100% accurate electronic records within the Access care management system
Monitor review schedules and ensure records are updated on time
Conduct monthly file audits to maintain documentation quality
Ensure full compliance with data protection and confidentiality standards

Service User Quality Assurance

Conduct structured quality assurance calls with service users and/or their representatives
Accurately record feedback within the system
Identify patterns or concerns and escalate them to management
Produce service user satisfaction summary reports every two weeks

Reporting & Governance

Provide weekly updates and reports to the Registered Manager
Support preparation for CQC inspections and regulatory reviews
Maintain documentation that is audit-ready at all times

Essential Qualifications

Registered Nurse (RGN, RMN, or RNLD) or Degree in Health & Social Care, Social Work, Public Health, or a related field
Evidence of ongoing professional development

Essential Experience

Minimum 3 years experience in health or social care
Experience developing care plans from scratch
Experience conducting comprehensive risk assessments
Experience working in a highly regulated environment
Experience using electronic care management systems

Essential Skills & Competencies

Highly organized with strong attention to detail
Excellent documentation, analytical, and reporting skills
Ability to manage 70+ service user files efficiently
Strong communication and report-writing abilities
Ability to prioritize workload and meet deadlines
Sound professional judgement and ability to escalate risks appropriately

Work Schedule: Monday to Friday, 5:30 PM - 1:30 AM Manila Time

Work Set-up: Work From Home (must have at least 20 MBPS Internet speed connection at home)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the I'm Interested button, I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

Care Planning & Quality Assurance Officer (UK Healthcare)