Microsoft Excel, Data Collection Management, Workforce Management system, Analysis, Ms Office Applications, Visual design experience, ACD reporting tools

google sheets , Power Bi, Microsoft Excel, Workforce scheduling, Performance Reporting

Power Bi, Power Automate, Automation, Power Query, WFM Tool – Aspect, Alvaria, EWFM, Genesys Cloud, MS Excel Macros

Ms Office, multi-user computer systems applications, work force management tools and techniques, reporting tools like Avaya

real time analyst , Ms Excel, Reporting

Excel for quick analysis and calculations, real-time management modules in WFM systems, telephony and ACD reporting systems, contact center monitoring dashboards, communication systems chat phone email, workforce management real-time modules, contact center metrics and KPIs, real-time collaboration tools, real-time management principles and best practices

Power Automate, Power Bi, Automation, Power Query, Genesys Cloud, Alvaria, EWFM, MS Excel Macros, WFM Tool – Aspect

Crisis Management, KPI reporting

Microsoft Excel, Vba, Macros, ACD, Calabrio, Workforce scheduling, Intraday Management, Forecasting tools, Crisis Liaison, NICE IE, Real Time Logistics, Contingency Mitigation, Root Cause Analysis