Servicenow, Microsoft 365, Power Bi, Macos, Tableau, Windows, Jira, ITIL-based service management

Figma, JIRA, Telemetry Tracking, AI Literacy, Technical Specifications, UI Literacy, Agile Mechanics

Intune, Itil, Webex, Microsoft 365, Csm, Zscaler Private Access, Endpoint Management, MD-101, Microsoft certifications, endpoint security technologies, Pmp, Windows client security, Teams, Zoom, MS-900

Servicenow, Cloudwatch, Gcp, Grafana, Azure, JIRA, Zabbix, AWS, Problem Management, Iso27001, ITIL v4, Azure Monitor, Remedy, Change Control, ITSM audit, GovTech OCP ORA

Service Level Agreements (SLAs), Incident Escalation, Service Requests, Incident Tracking, Documentation, SLA Compliance, Service Logs, Incident Reports, Service Management, Standard Operating Procedures

Digital Transformation, Cybersecurity, Data Analytics, Cloud solutions, IT project delivery, Technology transformation, Business continuity and incident response frameworks, Enterprise infrastructure, Cloud-first strategies, Business process optimisation, Compliance including ISO 27001 and NIST-aligned practices, ict governance, AI-driven automation, Hybrid IT environments, Cloud cost optimisation, Risk management

atlassian , Servicenow, ITSM Platforms, ITIL Foundation v3 v4 or higher, Remedy

Servicenow, Intune, SCCM, EUC toolsets, compliance standards, ITSM platforms, asset lifecycle management, device security patching, CMDB practices