About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The Sold Supplies Sales Specialist supports Sold Supplies Account Managers across multiple sales channels by providing administrative and operational support related to pricing, order management, inventory monitoring, reporting, and reseller engagement. This role plays a key part in supporting sales performance, maintaining operational efficiency, and ensuring a positive customer and reseller experience.

Why Join This Team:

Work with sales and operations teams supporting the Americas region
Gain exposure to sales support, order management, pricing, and inventory processes
Build expertise in reporting, analytics, and reseller management
Develop cross-functional collaboration skills across multiple business units
Contribute to continuous improvement initiatives that drive business success

What You Will Do:

Develop discount price quotes in partnership with Sold Supplies Account Managers
Create, manage, and monitor SME activity and utilization
Provide daily updates on direct orders and order status
Manage first-level escalations related to order management and inventory concerns
Support inventory reporting and backlog management activities
Monitor reseller websites to ensure accurate product listings
Track and consolidate month-to-date sales performance against targets
Communicate with resellers and customers regarding inquiries and support requests
Provide backup coverage for sales resources during planned absences
Manage SharePoint collections and reseller-related information
Support monthly, quarterly, and ad hoc reporting requirements
Perform audits and quality assurance reviews for operational reporting
Coordinate with pricing, order management, and other support teams to improve processes and share best practices
Assist with training development and continuous improvement activities

What You Need to Succeed:

Bachelor's Degree preferred
Experience in Sales Support, Order Management, Customer Service, Business Operations, or related functions
Strong analytical and problem-solving skills
Excellent written communication and email management skills
Strong attention to detail and organizational abilities
Proficiency in Microsoft Excel and reporting tools
Ability to manage multiple priorities and deadlines
Positive attitude and strong teamwork skills
Experience with Oracle, Salesforce, or similar business systems preferred
Knowledge of sales support, order management, and purchase order processes preferred
Ability to work independently with minimal supervision

What Will Make You Stand Out:

Experience supporting sales teams in a shared services environment
Experience working with reseller or channel partner operations
Advanced Excel reporting and data analysis skills
Familiarity with Xerox products, supplies, or related business operations
Lean Six Sigma training or continuous improvement experience

How We Set You Up for Success:

Structured onboarding and training on Xerox systems and processes
Exposure to global sales support and operations activities
Opportunities to develop reporting, analytics, and business operations expertise
Collaborative team environment with strong cross-functional support
Ongoing learning and professional development opportunities

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