Structured Client Onboarding That Supports the Growing Sustainability Economy

Support the operational excellence behind one of the world's leading environmental commodities marketplaces. As a Client Onboarding Specialist, you'll help organizations participate in clean transportation and renewable energy programs by managing structured onboarding processes, validating documentation, and applying program requirements with accuracy and consistency. Through Emapta, you'll strengthen your expertise through continuous development, meaningful career progression, award-winning employee programs, and a workplace designed for long-term success.

Job Overview

Employment Type: Full-time
Shift: Night Shift. Consecutive Off
Salary: Up to PHP 150,000 (based on skills, experience, and expertise)
10% Night Differential Pay
Work Setup: Onsite, Makati

The Qualifications We Seek

3-5 years of experience in client onboarding, implementation, compliance operations, document review, KYC, claims processing, or similar accuracy-driven operational roles (candidates with 1-3 years of highly relevant operational experience are also encouraged to apply)
Proven experience working within structured, rule-based workflows and applying established policies and eligibility criteria consistently
Strong attention to detail with the ability to identify discrepancies and validate documentation accurately
Experience reviewing client documents, verifying data, and maintaining accurate records within CRM or operational systems
Ability to follow standard operating procedures (SOPs), checklists, and operational frameworks with consistency
Strong documentation skills with the ability to maintain complete, accurate, and audit-ready records
Excellent written and verbal communication skills with the ability to provide clear client updates and explain operational processes
Experience working in regulated, compliance-driven, or documentation-intensive environments is highly preferred
Familiarity with renewable energy programs, sustainability initiatives, environmental markets, or eligibility-based programs is an advantage

Your Daily Tasks

Manage end-to-end client onboarding workflows from intake through successful completion
Review and validate client documents, data, and eligibility requirements for accuracy and completeness
Apply program rules, eligibility criteria, and operational guidelines consistently
Identify incomplete or inaccurate submissions and coordinate timely follow-ups with clients
Maintain accurate, audit-ready documentation and update CRM and operational systems
Escalate exceptions and non-standard scenarios in accordance with established procedures
Communicate onboarding progress, documentation requirements, and status updates with clients and internal stakeholders
Monitor onboarding activities to ensure timely completion and compliance with operational standards

Exciting Perks Await!

Day 1 HMO coverage with free dependent
Competitive Salary Package
Night differential pay to maximize your earnings
Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
Unlimited upskilling through Emapta Academy courses (Visit https://bit.ly/EmaptaTrainingCalendar)
Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
Unlimited opportunities for employee referral incentives across the organization
Standard government and Emapta benefits
20 annual leaves (including 5 convertible to cash)
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Career growth opportunities
Diverse and supportive work environment

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.