Unix, Github, CSS, PostgreSQL, Application Monitoring, Mariadb, Laravel, HTML, Sql Scripting, CodeIgniter, Git, jQuery, Symfony, Javascript, Linux, MySQL, Php, Gitlab, Restful Apis, Log Analysis, Web Services, database troubleshooting

Databases, Service Request Management, System Monitoring Tools, Application Support, technical support, Operational Efficiency, SQL querying, Ticket Management Systems

.NET, Iis, SQL Server, MongoDB, Rest Apis

support methodologies, incident management tools, Troubleshooting, UKG Pro Workforce Management, Analytical Skills, Root Cause Analysis, software lifecycle processes

Problem Management, Integrations, Rest Apis, Webrtc, Splunk, Monitoring Tools, Oauth, PowerShell, Datadog, Python, routing strategies, VoIP, telephony protocols, CRM, SIP, architect flows, Rca, Genesys Cloud API Explorer, Genesys Cloud dashboards, ITIL Foundation certification, scripting automation, API troubleshooting, CAPA documentation, Genesys Cloud, ticketing APIs, digital channels