Discover your 100% YOU with MicroSourcing!

Position: Customer Experience Representative

Location: SM CDO, Cagayan De Oro City

Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Customer Experience Representative, you will:

Provide dedicated support to corporate stores and associates regarding product availability and order status.
Partner with vendor consultants to research and suggest suitable substitutions for unavailable or backordered products.
Coordinate with internal departments, including optical labs and distribution centers, to track shipment progress.
Negotiate win-win resolutions for store issues while maintaining professional composure under high-pressure situations.
Participate in cross-departmental projects aimed at improving supply chain communication and customer satisfaction.

What You Need

Non-negotiables

Minimum 2 years of experience in a customer service environment; call center experience is highly preferred.
High School diploma required (College or University degree preferred).
Typing speed of at least 50 wpm with high accuracy.
Excellent verbal and written communication skills, including proper grammar and professional telephone etiquette.
Ability to work a rotating schedule that includes extended business hours and weekends.

Preferred Skills/expertise

Basic knowledge of optics (lens types, frames, or eyewear terminology) is highly beneficial.
Proficiency in the Microsoft Office environment and general computer multitasking.
Proven ability to practice active listening and demonstrate genuine empathy toward store associates and customers.
Experience in conflict de-escalation and knowing exactly when to transition an issue to management.

Customer Service Representative

Customer Service Representative (CSR)