About Us

Hytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries with over 1,000 employees across more than 30 offices worldwide.

As part of a global network, we operate brands across various locations, including Sunton Tech in Australia, Duotech in Singapore, and International Connect Services and Centerfield Business Solutions in Malaysia.

Our Philippines Team

We support trading and investment companies in the financial technology sector. Our team continues to grow as we handle global accounts and aim to provide 24/7 support. The Philippines team serves as an extension of our teams in Taiwan and Malaysia.

What We Do

We combine innovative thinking with deep industry expertise to deliver end-to-end, data-driven solutions across cloud services, cybersecurity, IT consultancy, and business support services. We are committed to delivering tailored solutions that meet our clients evolving needs and goals.

What You Can Expect

Career Growth – Be part of a pioneering account and unlock your full potential in a dynamic environment
Competitive Salary – We recognize and reward your contributions fairly
Positive Working Environment – A workplace where collaboration and motivation thrive
Work-Life Balance – We prioritize employee well-being and sustainable work practices

Company Perks

HMO coverage on Day 1
Non-taxable allowances (Rice, Medical, Clothing, and Laundry)
Free coffee and snacks
Employee Referral Program

Job Responsibilities

Maintain a positive, empathetic, and professional attitude toward customers at all times
Respond promptly to customer inquiries via live chat, phone, email, and social media
Resolve customer complaints in a professional and timely manner
Provide accurate product and platform information to customers
Maintain detailed records of customer interactions and transactions
Collaborate with internal teams to resolve customer issues
Provide feedback to improve customer service processes
Ensure high levels of customer satisfaction through quality support
Handle technical, troubleshooting, and trading-related concerns (e.g., MetaTrader 4 and MetaTrader 5)
Take ownership of tasks and demonstrate proactive problem-solving
Be flexible with shifting schedules, including weekends and holidays as required

What We're Looking For

Tertiary education (Diploma or higher)
Fresh graduates are welcome to apply
Fluent in both English and Japanese (written and verbal)
Strong communication and interpersonal skills
Logical and analytical approach to problem-solving
Proficient in Microsoft Office
Willing to work on shifting schedules, including weekends if needed

Japanese Bilingual Support - Customer Service Associate