Job Overview

The Lead Instructional Designer (Learning & PM Capability Transformation) is a strategic role designed to revolutionize how our Localization Project Operations (LPO) team operates. Rather than just managing training requests, this leader will architect, build, and scale a world-class Project Management capability framework.

You will partner with executive stakeholders and process improvement teams to identify skill gaps, design bleeding-edge learning ecosystems, and drive the operational maturity of our PMs. If you are a transformational leader who blends the art of instructional design with the rigor of strategic change management, this role is your canvas.

Key Responsibilities

1. Strategic Learning Leadership & Capability Transformation

Define the PM Maturity Framework: Design, implement, and continuously evolve a comprehensive Project Management Competency Framework tailored specifically for modern Localization workflows.
Drive Change Management: Act as a core transformation agent, ensuring that new operational processes and PM methodologies are seamlessly adopted across all PODs through targeted learning interventions.
L&D Road mapping: Proactively consult with LPO leadership to align learning initiatives with long-term business goals, shifting the training team from a reactive order-taker model to a proactive strategic partner.

2. Instructional Design & Ecosystem Innovation

End-to-End Curriculum Architecture: Own the lifecycle of high-impact learning programs—from initial business case and scoping to incubation, delivery, and continuous optimization.
Modern Learning Modalities: Move beyond traditional decks. Design blended learning ecosystems incorporating simulations, gamification, micro-learning, role-playing, and interactive sandbox environments for PM tools.
Process Team Synergy: Partner deeply with the Process/Continuous Improvement teams to translate complex process optimization frameworks into intuitive, scalable training methodologies.

3. Impact Measurement & Stakeholder Governance

Data-Driven Evaluation: Establish robust metrics (beyond smile sheets) to measure training effectiveness, tracking behavioral changes and operational ROI (e.g., reduction in project escalations, improved margin accuracy).
Stakeholder Influence: Conduct high-level alignment and white-boarding sessions with cross-functional leaders to manage expectations, navigate resistance, and report on transformation milestones.

Qualifications & Experience

Education: Bachelor's degree in Instructional Design, Organizational Development, Education, Business Administration, or a related field (or equivalent scaled professional experience).
Experience: Minimum of 5 years of progressive experience in Instructional Design, with at least 2 years in a leadership or strategic capacity within a Project Management, BPO, or Localization environment – or equivalent.
Methodology Alignment: Preferably with familiarity with instructional design models (ADDIE, SAM) combined with project management methodologies (Agile, Scrum, PMP, or Lean Six Sigma).
Operational Flexibility: Agility to work in a hybrid model, navigate rotational schedules, and align with US business hours as required.

Technical & Leadership Skills

Advanced Leadership & Analytical Skills

Transformational Mindset: Proven track record of scaling a team's capability or transforming an operational workflow through structured learning.
Root-Cause Analytics: Advanced capability to dissect operational failures, analyze complex data sets, and engineer systemic training interventions to prevent reoccurrence.
Influence & Collaboration: Exceptional communication and facilitation skills; bulletproof confidence when leading alignment sessions with multi-functional key players.

Design & Tech Stack Expertise

Modern Authoring Tools: Mastery of standard productivity suites (Google Workspace) plus experience with LMS platforms, e-learning authoring tools (Articulate Storyline/Rise, Captivate), and visual design tools.
Agile Content Development: Ability to deliver high-quality, iterative learning assets under tight timelines within a fast-paced environment.

Preferred Attributes but not required:

Localization Domain Expertise: Strong understanding of the Localization industry lifecycle (e.g., Continuous Localization, TMS/CAT tools, LSP management, translation memories, and AI/MTPE workflows). This is highly preferred to ensure immediate credibility with senior PMs.