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Job Description

Provide professional end-user support via telephone, email or web submits.
Provide restorative or maintenance actions to resolve end-user problems.
Responds to end-user problems based on standard procedures.
Track incidents and calls, including but not limited to, entering data into the database timely and accurately.
Ticket Dispatcher - Responsible in distributing tickets in the queue and checking ageing tickets.
Process P1/P2 tickets - Iss

Multilingual Helpdesk Technician (German Speaking)