Your Role

The Product Officer supports the Global Banking Product Manager in managing the Global Banking or Cash Management products and services from conceptualization, feasibility evaluation, development, roll-out, post-launch, periodic evaluation and product re-design, as needed. The incumbent contributes in growing the revenue and building up volume of GB/CMS products through developing and implementing programs and initiatives. Additionally, provide assistance in reviewing and evaluating of existing policies/procedures.

How You Can Contribute

1. Support Management of Global Banking or Cash Management Products & Services

Monitor product performance, volume trends, customer feedback
Track internal/external product changes and regulatory/industry updates
Coordinate implementation of enhancements, system fixes, and process improvements

2. Assist in Product Launches i.e. enhancements, new products, platforms

Assist in planning, coordination, UAT, readiness checks
Support communications to internal stakeholders
Coordinate rollout requirements with Sales / Operations / IT

3. Support Business Linkage and Cross-Selling Initiatives

Coordinate with GB/CMS Sales, Relationship Manager's, Operations, branches and other units to support product cross-selling
Gather product-related needs across segments
Share product information and client insights

4. Market / Customer / Competitor Insight Development

Conduct segmentation, pricing, and product benchmarking
Collect client needs and market intelligence via Sales, branches, OUs
Support feedback analysis for continuous improvement

5. Product Governance, Documentation & Compliance

Assist in maintaining and updating e-SPI, manuals, guidelines, approvals
Help ensure adherence to regulatory and internal governance requirement
Support product risk reviews & documentation

6. Application & System Support for GB/CMS Products

Assist in validating that GB/CMS systems perform per agreed specs
Support incident logging, issue tracking & resolution coordination
Participate in testing and change request activities

7. Sales Support & Marketing Coordination

Assist Sales with sales kits, FAQs, client presentations
Coordinate with marketing for materials/collateral
Track feedback on product materials & customer messaging

Your Profile

Must have a Bachelor's Degree in any-business related course
At least 3 years of relevant field experience in Banking or Financial Institution
In-depth understanding of Global Banking/Cash Management products and services is preferred
With presentation, sales and technical-related experience

Product Officer - Global Banking