ticketing systems , CSS, Version Control, Amazon CloudWatch, Soap, Json, HTML, Git, Javascript, Xml, Rest Apis, Postman, NoSQL databases, Ms Office Word

Microsoft Office, customer service, Google Workspace, virtual telephony systems, troubleshooting hardware and software issues, web-based ticketing system, Salesforce products

project leadership , change management, Problem Management, Debugging, Log Analysis, automation, mentorship, Technical Writing, issue resolution, in-depth troubleshooting, network tracing, Root Cause Analysis, Tool Development, advanced application support, monitoring and reporting, Research And Development, collaboration with development teams

Process Documentation, content tools, layout software, CMS platforms, IT Ticketing System, editorial systems