Operational Management, Leadership, Resource Allocation, Project Management, performance metrics, Client Relationship Management, Process Improvement, Team Building

Ms Excel, Slas, Operations Leadership, performance management, KPIs, Analytical Skills, vendor management, service delivery metrics

Microsoft Office, Slas, Reporting Tools, Strategic Planning, data-driven decision-making, operations management, process improvement methodologies, Problem-solving, Google Workspace, KPIs, Stakeholder Management, people leadership, Budget Management

google sheets , Sql, Excel, data analysis tools, consumer protection laws, local collections regulations, Credit Risk Management, dialer systems, third-party collections agency management, payment operations, collections operations, data querying tools, outbound contact technologies

performance metrics, Data Analysis, franchise operations, multi-site management

contract management, quoting management, ICT service delivery operations, SAP or similar ERP systems, Microsoft Office Suite, billing and revenue assurance, order management tools

Change Management, Coaching, Communication, Customer Service, Performance Management

Ms Office Suite, Operations Leadership, Recruitment Process Outsourcing, Knowledge management principles, Presentation Skills, Reporting analytics, Management