Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 56,000 to Php 77,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for an End User Services Engineer (Citrix DaaS) to join our Manila End User Services team. This role supports end user computing services and provides specialist ownership of Citrix Desktop as a Service (DaaS), including virtual desktop and application delivery platforms used by colleagues across office-based, hybrid, and remote working environments.

Why Cambridge

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

Regular Employment on Day 1
HMO Coverage and Life Insurance on Day 1
Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
Vesting/Retirement package
Opportunities for career growth and development
Access to well-being programs
Flexible schedule, hybrid work arrangement and work-life balance
Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as anEnd User Services Engineer (Citrix DaaS)

Reporting to the Asia End User Computing Manager, your accountabilities will include:

Own and manage Citrix Desktop as a Service (DaaS), including operational support, monitoring, optimisation, and lifecycle management
Provide 2nd and 3rd line support for complex Citrix DaaS incidents, acting as an escalation point for virtual desktop issues
Design, configure, and maintain Citrix DaaS environments, including image management, delivery groups, and access policies
Ensure Citrix DaaS services are secure, resilient, well-documented, and aligned with best practice and organisational standards
Collaborate with infrastructure, security, networking, and identity teams to deliver high-performing and compliant virtual desktop services

Please review the attached job description for further details on the role.

What makes you the ideal candidate for this role

An ideal candidate has the following qualities:

Essential:

Demonstrates proficiency in Citrix Desktop as a Service (DaaS), including administration, troubleshooting, and optimisation in enterprise environments
Exhibits strong understanding of VDI/DaaS, Windows OS, endpoint management (e.g., Intune/SCCM), and incident management practices
Demonstrates ability to troubleshoot complex performance, connectivity, and user experience issues across diverse environments
Exhibits effective communication skills, clearly explaining technical concepts to technical and non-technical stakeholders
Demonstrates collaborative teamwork across distributed and cross-functional teams

Desirable:

Shows familiarity with cloud-hosted Citrix deployments (e.g., AWS WorkSpaces Core and managed instances)
Displays knowledge of Intune and identity integrations (e.g., Okta, FAS SSO) in cloud VDI environments
Shows ability to contribute to automation and continuous improvement initiatives within End User Services

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners Then, we invite you to Pursue your Potential with us.

Only applications received through the system will be reviewed on a rolling basis. The vacancy may close once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

Please ensure to upload correct and updated details and documents as these cannot be changed once submitted.

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