The Vice President for UnifyCX Philippines will serve as the senior leader responsible for driving overall business performance, operational excellence, and strategic growth within the region. This role will oversee site operations, client delivery, revenue growth, and organizational development, ensuring alignment with global objectives while adapting to the local market.

The VP will act as the primary leader for all Philippine operations, strengthening UnifyCX's position as a premier customer experience and outsourcing partner.

Key Responsibilities1. Strategic Leadership & Growth

Develop and execute the Philippines growth strategy aligned with global business goals
Identify new business opportunities, partnerships, and market expansion initiatives
Drive revenue growth, profitability, and market share in the region
Represent UnifyCX in industry events, client engagements, and executive forums

2. Operations & Service Delivery

Oversee all operational functions including contact centers, support services, and back-office operations
Ensure delivery excellence across all programs, meeting or exceeding client SLAs and KPIs
Implement best practices in customer experience, process optimization, and quality assurance
Lead continuous improvement initiatives to enhance efficiency and scalability

3. Client Relationship Management

Build and maintain strong relationships with key clients and stakeholders
Act as executive sponsor for strategic accounts
Ensure high levels of client satisfaction, retention, and expansion
Lead contract negotiations and renewals where necessary

4. Financial Oversight

Own P&L for Philippine operations
Manage budgeting, forecasting, and financial performance
Optimize cost structures while maintaining service quality
Ensure compliance with financial and regulatory standards

5. People Leadership & Culture

Lead, mentor, and develop senior leadership teams across operations, HR, finance, and support functions
Foster a high-performance, inclusive, and values-driven culture
Drive talent acquisition, leadership development, and succession planning
Ensure employee engagement and retention strategies are effective

6. Compliance & Risk Management

Ensure compliance with local labor laws, regulatory requirements, and company policies
Mitigate operational and reputational risks
Uphold data security and privacy standards

Qualifications

Bachelor's degree required; MBA or advanced degree preferred
12–18+ years of leadership experience in BPO, customer experience, or outsourcing industries
Proven track record in managing large-scale operations (1,000+ FTE preferred)
Strong P&L management experience
Demonstrated success in business development and client relationship management
Deep understanding of the Philippine outsourcing landscape
Exceptional leadership, communication, and stakeholder management skills