We are currently searching for a talented and driven individual to join our Reinsurance Group - Canada Operations team within our MBPS Actuarial Function. The role is accountable for handling policy maintenance and requests for death claim reimbursement of reinsured policies. The team is supporting U.S. Reinsurance from mail indexing to disbursements back-office transactions.

Required Qualifications:

At least 3 years of relevant work experience in Business Process Senior Analyst role.
Strong communication skills (written and verbal), including professional business writing and virtual communication
Highly organized, detail-oriented, and capable of handling high-volume work with strong analytical and problem-solving skills
Knowledgeable in insurance/reinsurance processes, including product setup, policy maintenance, and resolving complex inquiries while being adaptable and a strong team player
Amenable to working on a night shift work schedule and hybrid work set up (3x a week onsite in Quezon City)

Position Responsibilities:

Handle policy maintenance related to policy changes, death claim reimbursement, billing, email inquiries, and treaty block ownership.
Work on reinsured policies with complex administrative issues.

When you join our team:

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more t han just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid

Reinsurance Junior Specialist