The Wealth Segments and Products Head role leads the Wealth Segments & Products strategy, offering, and commercial performance to drive growth of affluent and high-net-worth (HNW) customers. Oversees product design, customer value propositions, pricing, portfolio management, and relationship delivery models, ensuring profitability, market competitiveness, and regulatory compliance.

Duties And Responsibilities

Strategy & Business Growth

Develop and execute segment strategy to drive acquisition, portfolio growth, and retention of affluent/HNW customers.
Build segment-specific customer value propositions, pricing, and bundled offerings.
Identify new business opportunities, emerging trends, and competitor moves; recommend responses.

Product & Proposition Management

Oversee end-to-end lifecycle of wealth products (investment, bancassurance, deposits, lending).
Ensure competitive offering design based on customer needs, risk appetite, and regulatory parameters.
Partner with investment and product teams to enhance product shelf and advisory tools.

Customer Experience & Delivery Model

Define segment-tailored delivery and servicing models (e.g., RMs, digital, hybrid).
Set standards for customer journey, onboarding, advisory, communication, and servicing.
Drive digital enablement for wealth customers in collaboration with channels and tech teams.

Portfolio & Financial Management

Manage P&L of the wealth segment; ensure revenue, profitability, deposit growth, investment penetration, and cross-sell targets.
Track segment performance metrics and proactively drive improvement actions.
Monitor risk indicators; ensure alignment with internal risk appetite.

Sales & Channel Enablement

Partner with distribution channels to drive RM capability, sales discipline, and productivity.
Design incentive schemes aligned with segment priorities.
Enable training, advisory capability, and tools for relationship teams.

People Leadership

Lead, mentor, and build a high-performing segment team.
Ensure strong collaboration with Product, Distribution, Marketing, Risk, and Operations.

Governance & Compliance

Ensure regulatory compliance (KYC, suitability/appropriateness, conduct).
Oversee risk management and internal controls across segment activities.

Qualifications

Bachelor's degree in Business, Finance, Economics, or equivalent; MBA preferred.
10+ years in wealth management, private banking, investments, or related fields.
Strong understanding of financial markets, investment products, and advisory models as well as direct competitors products and services
Track record in commercial strategy, segment management, and P&L ownership.
Leadership and stakeholder management experience.

Skills And Competencies

Commercial acumen and customer insight
Investment/financial product knowledge
Portfolio & P&L management
Strategic thinking and execution discipline
Client-centric focus
Relationship management
Risk & compliance awareness
Influencing and cross-functional collaboration
Strong communication & analytical skills

JOB ID: JOB_794

Wealth Segments and Products Head (For Pooling)