Location: Meycauayan, Bulacan, PH

Company: Nestlé Integrated Business Services Manila, Inc.

Employment Type: Full Time

Qualifications: Bachelor's Degree & 1+ year of experience

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services is in charge of delivering world-class business support to our colleagues and clients globally. We are committed to deliver with passion, reliability, innovation, discipline, and excellence.

Are you ready to join us

Job Summary

As a Language Resource – Japanese, you will support end-to-end (E2E) processes by leveraging your Japanese language expertise to ensure accurate communication, high-quality service delivery, and operational excellence. You will play a key role in enabling cross-market collaboration, maintaining service quality, and supporting business continuity through effective language support and process execution.

A Day in the Life of a Language Resource – Japanese

Contribute to the success of the assigned E2E service by delivering function KPIs and SLAs while utilizing Japanese language expertise
Serve as a language expert, ensuring accurate and professional communication across stakeholders
Learn and execute PDP objectives and E2E plans aligned with the NBS Center strategy
Perform daily operational activities accurately and timely based on assigned processes and scope
Contribute to continuous improvement initiatives and process standardization across markets in scope
Execute identified business and internal controls in compliance with company policies
Implement PDP plans in collaboration with the Line Manager
Analyze and monitor service quality KPIs and present insights during Daily Operations Reviews (DORs)
Ensure full compliance with Nestlé standards in all executed activities

What Will Make You Successful

Ability to effectively communicate in English and Japanese in a business setting
Preferably JLPT N1, N2, or N3 certification, or native-level Japanese proficiency
At least 1+ year of experience in any field or industry
Working knowledge of SAP and/or MS Office Applications
Strong collaboration skills with cross-functional teams to deliver business results
Willingness to work on shifting schedules based on business requirements

Language Resource - JP