Technical Team Lead – PH

Department: Service Delivery

Reports to: Service Delivery Manager

Job Summary

Leads a team of Managed Services Engineers and ensures high-quality IT support delivery to onshore clients. This is a hands-on leadership role combining technical troubleshooting, team management, and service delivery oversight.

Qualifications

8+ years IT / Managed Services experience
At least 4 years in MSP environment
Minimum 2 years as Team Lead / Tech Lead
Strong experience in Desktop, Servers, Networking, Active Directory, O365, VMware
Experience supporting onshore clients (US, UK, AU, etc.)
Good communication and leadership skills
Able to manage workload and meet deadlines
Amenable to work onsite (BGC), AND nightshift/EST.

Key Responsibilities

Lead and support a team of 10+ engineers (L1–L3)
Assign and manage daily workload
Handle escalations and complex technical issues
Ensure SLA targets are met
Coach and develop team members
Conduct regular performance reviews
Communicate with clients on service updates and issues
Improve processes and support service delivery
Assist in resolving technical problems when needed
Support ongoing projects and operational requirements

Technical Skills

MSP experience (Helpdesk / NOC / SOC)
Experience with tools like ConnectWise, Kaseya, Datto, or similar
Strong knowledge of Windows / Active Directory / O365 / VMware
Experience with Azure or AWS
Networking and IT infrastructure support

Benefits

• HMO coverage effective Day 1 of employment + 1 dependent

• Pet Insurance

• Life Insurance

• Government-Mandated Benefits (SSS, PhilHealth, Pag-IBIG)

• Annual Performance Review and Bonus

• 13th Month Pay

• Free meals, coffee, and snacks

Technical Team Lead (MSP)