Job Description

People Operations Manager

Human Resources | MWG Corporate | Taguig, Metro Manila

Reports to: HR Director

Why this role exists

This is a handson people operations generalist role for someone who enjoys being close to the business and making people decisions work in practice.

You'll lead execution and delivery across core people operations (payroll, compensation and benefits, employee experience, labor relations, and people data), while partnering closely with agency leadership on culture as a shared responsibility. The role brings structure, judgment, and followthrough so approved people decisions translate into clean, realworld outcomes.

If you like turning people plans into things that actually work on the ground, this role is built for you.

What you'll primarily own

Payroll, Compensation, And Benefits Delivery

Lead the execution and delivery of payroll, compensation, benefits, and health & wellness programs through direct oversight of the Payroll and C&B teams
Ensure payroll runs, benefits administration, and employeefacing outputs are accurate, timely, and consistently delivered
Act as the quality gate for people data, payroll outputs, and C&B records before they land with employees or leaders
Ensure offers, salary changes, and pay calibrations are executed correctly and aligned with approved budgets and governance
Support the HR Director and Financial Planning team in planning, developing, and maintaining people cost assumptions, forecasts, and tracking
Surface execution risks early and drive resolution before issues impact employees or the business

Employee Experience and People Operations

Ensure reliable, highquality execution across the employee lifecycle, from hiring to exit
Own the delivery of onboarding and offboarding, coordinating across Payroll, IT, Finance, and managers
Oversee daytoday employee relations concerns and queries, escalating higherrisk issues as needed
Drive practical improvements that simplify processes and improve the employee experience
Coordinate across HR teams so employee touchpoints are delivered as designed, not just documented

HR Systems, Records, and Compliance Execution

Ensure HR systems and employee records are accurate, current, and auditready
Maintain strong people data hygiene to support payroll, reporting, compliance, and decisionmaking
Coordinate daytoday compliance execution, documentation, and filings, working with Legal or external counsel when required

Labor Relations and Case Management

Manage disciplinary and labor relations cases as appropriate, in line with company policy and labor regulations
Support investigations, documentation, and due process requirements with sound judgment and care
Work closely with the HR Director and Legal (as needed) to assess risk and ensure proper resolution
Internal case assignments will be managed flexibly based on case complexity and risk

What you'll also be responsible for

People Policies and Process Rollout

Draft clear, practical people policies and processes based on finalized direction and approvals
Lead the rollout, communication, and operationalization of people policies across the agency
Translate policy intent into workable daytoday practices leaders and employees can follow
Ensure policies are applied consistently and supported by the right tools, guidance, and controls

What you'll partner on

Culture (Engagement, DEI, and Development)

Partner with agency leadership to drive culture as a shared responsibility, covering engagement, DEI, and learning and development
Support the execution of culturerelated initiatives so they translate into everyday team practices
Coordinate rollout, followthrough, and adoption of culture programs and activities
Provide execution feedback loops to help leaders adjust and strengthen how culture shows up on the ground

Recruitment Support and Talent Pipeline Development

Support recruitment efforts beyond core Talent Acquisition activities, ensuring clean execution across offers, onboarding readiness, and candidate experience
Partner with the Talent Acquisition team to ensure hiring decisions translate smoothly into onboarding and early employee experience
Provide flexible support to recruitment activities as needed, which may include participation in interviewing, sourcing efforts, or hiring discussions depending on business needs and capacity
Assist in talent pipeline development initiatives such as university partnerships and industry collaborations

People Insights and Decision Support

Develop and deliver actionable people insights across the employee lifecycle, from hiring to exit
Surface trends related to engagement, attrition, workforce health, and people cost
Ensure leaders have clear, reliable people data to support workforce and capability decisions

What success looks like

Payroll, benefits, and people actions are done right the first time
Leaders trust people data, execution quality, and cost inputs
Culture initiatives are coowned by leadership and felt by employees
Policies and processes land clearly and are applied consistently
The employee experience improves because execution is tight and dependable

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