About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The Service & Parts Project Manager is mandated to lead end-to-end project management for New Product Introductions (NPI) of service and parts offerings on a worldwide scale. The main responsibility of this role is to manage all NPI activities—from requirements gathering and pricing strategy to system readiness, documentation, and launch execution—ensuring deliverables are accurate, aligned, and completed on schedule across all geographies. In addition to NPI ownership, this role supports related activities such as pricing and bid approvals, revenue tracking and reporting, stakeholder collaboration, documentation development, and training enablement. The Service & Parts Project Manager serves as a central point of coordination to ensure service and parts offerings are launched smoothly and consistently worldwide.

Why Join This Team:

Lead globally impactful New Product Introduction projects across all geographies
Work at the intersection of pricing strategy, systems, and cross-functional collaboration
Gain exposure to worldwide service and parts operations within a global technology leader
Build expertise in end-to-end project management, revenue reporting, and stakeholder alignment
Opportunity to develop and deliver training that enables sales and operational teams worldwide

What You Will Do:

Serve as the go-to point of coordination for Service and Parts NPI projects across all geographies
Oversee end-to-end requirements, timelines, and dependencies for new product services and parts
Coordinate cross-functional teams to ensure readiness for launch
Drive alignment across stakeholders on scope, pricing, system loading, and deliverables
Identify risks and issues early and work with teams to resolve them
Lead system readiness and pricing execution for services and parts NPIs
Manage the system loading of financial part numbers
Ensure accurate and timely price distribution across geographies
Work closely with pricing, planning, and systems teams to validate data integrity
Act as key approver for service and parts bids submitted by account managers
Review and approve service and parts bids ensuring alignment with established pricing strategies and guidelines
Provide guidance when exceptions or clarifications are required
Oversee reporting for service and parts revenue
Share regular updates and insights with global leadership
Support visibility into performance, trends, and opportunities
Collaborate with stakeholders and cross-functional teams to support business strategies and sales initiatives
Own the development of new product pricing strategies for service and parts offerings
Lead pricing discussions and alignment with geography leaders
Create product information files and announcement letters for new services and parts
Develop training materials to support sales and operational teams
Conduct training sessions to ensure understanding of offerings, pricing, and processes
Establish and maintain strong working relationships with geography leaders, account managers, service and parts stakeholders, pricing, finance, and systems teams, and Cebu site support teams involved in NPI execution and operational support

What You Need to Succeed:

Proven experience in end-to-end project management, preferably in a service, parts, or product management capacity
Strong understanding of New Product Introduction (NPI) processes and lifecycle management
Experience in pricing strategy development and execution across multiple geographies
Ability to manage system loading of financial part numbers and validate data integrity
Experience reviewing and approving bids and ensuring alignment with pricing guidelines
Strong revenue tracking and reporting skills with the ability to communicate insights to global leadership
Excellent cross-functional collaboration and stakeholder management skills
Demonstrated ability to develop documentation, product information files, and training materials
Strong analytical and problem-solving skills with the ability to identify and resolve risks and issues proactively
Excellent written and verbal communication skills

How We Set You Up for Success:

Structured onboarding to Xerox systems, tools, NPI processes, and global operations
Ongoing collaboration with geography leaders, pricing teams, and Cebu site support teams
Access to global stakeholder networks across service, parts, finance, and planning functions
Opportunities for continuous learning and professional development within a global technology company
Supportive team environment with experienced leaders invested in your growth and success