Job Description

A Learning & Development Associate will be responsible for:

Participating in the end-to-end employee lifecycle through the strategic management of Learning and Development, Organizational Development, and Performance Management to attract and retain talents
Delivering and rolling-out of HR activities such as performance management and development plans for key employees and high potential employees
Rolling-out of measurable performance criteria for all people activities ensuring ongoing performance review, evaluation and enhancement of related services in order to meet organization objectives.
Assisting in the creation of succession plan and talent roadmaps.
Leading key learning projects and initiatives ensuring timely delivery, scalability, and measurable impact.
Building strong relationships with department leaders to ensure L&D initiatives effectively address capability gaps and drive performance.
Developing and implementing projects and initiatives aimed at enhancing the overall learning experience and people development.

Requirements

Bachelor's degree in a relevant field (e.g., Education, Instructional Design, Human Resources) or equivalent work experience.
Minimum of 3 years of experience in Learning and Development, with a focus on Learning Management System administration, training design, and facilitation.
Familiarity with the banking or fintech industry, its products, services, and regulatory requirements is preferred.
Demonstrated experience in instructional design, including needs analysis, learning objectives development, and assessment design.
Proficiency in using Learning Management Systems (LMS) for course administration and content creation.
Knowledge of adult learning principles and instructional design best practices.
Excellent communication, presentation, and interpersonal skills.
Strong organizational and project management abilities with attention to detail.
Ability to work independently and collaboratively in a team environment.

Learning & Development Associate - People, ShopeePay