Grow Subscriber Loyalty Through Lifecycle Marketing and Retention Strategies

Full-time
Day Shift, Weekends Off
PHP80,000 to PHP110,000
Onsite, Megatower, Ortigas

Job Summary

Customer engagement has become one of the most important growth drivers in subscription businesses today. The Customer Lifecycle Marketing Specialist helps deliver lifecycle campaigns, customer retention strategies, and loyalty communications that improve subscriber value and long-term growth. Join a newly established team and build a future-focused global career with Emapta.

The Qualifications We Seek

Tertiary qualification in Marketing, Communications, Business, Media, Analytics or a related field, or equivalent practical experience
3-5 years of experience in Customer Lifecycle, CRM, Retention, Loyalty, Engagement, or Subscriber Marketing
Hands-on experience with CRM platforms, marketing automation tools, customer segmentation, and campaign management systems
Exposure to subscription or membership businesses and an understanding of customer lifecycles is desirable but not essential

Your Daily Tasks

Campaign Execution & Customer Engagement

Support the planning and delivery of onboarding, retention, win-back, save, and engagement campaigns
Coordinate audience targeting, campaign schedules, and customer communications across email, SMS, in-product, and account channels
Ensure messaging accuracy across offers, pricing, benefits, and customer value propositions

Analytics & Reporting

Monitor engagement, retention, churn, and campaign performance metrics
Prepare reports, dashboards, and customer insights to support data-driven decisions
Identify subscriber trends, retention risks, and growth opportunities

Customer Experience & Process Improvement

Support loyalty initiatives, subscriber education, and customer feedback programs
Maintain campaign documentation, templates, and customer journey assets
Follow campaign governance, testing, and approval processes while improving workflows, automation, and customer engagement strategies

Exciting Perks Await!

Pioneer opportunity to help build a high-performing team from the ground up
Competitive salary package
Day 1 HMO coverage for you and one dependent
Day shift schedule with fixed weekends off
Prime Ortigas office location near MRT stations and key establishments
20 annual leave credits, including 5 convertible to cash
Unlimited learning and professional development opportunities
Free 24/7 gym access with complimentary trainer support
Lifestyle perks including hotel and restaurant discounts
Employee referral incentives and engagement activities
Mentorship and exposure to global leaders and teams
Career growth opportunities in a collaborative and supportive workplace
Comprehensive government-mandated and company benefits package

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you. Apply today!