Kibana, Sentry, Hubspot, Jira, Stripe, Salesforce, Proration, Subscription management, Looker, Refunds and credits, Zapier, Payment recovery, zendesk, API usage, SaaS billing concepts, intercom, Technical Troubleshooting

telematics , Networking, Technical support

Incident tracking, Technical Troubleshooting

, customer communication , Slack, Stripe, Cursor, Apis, Codex, intercom, Claude, Analytical and Structured Problem-solving, Notion, AI-assisted Problem-solving, Technical Workflows, Chrome DevTools, Automation Platforms, Browser Debugging Tools, QA and Validation Mindset, Technical Troubleshooting, ChatGPT

Application Support, Medical Laboratory Science, Technical and professional knowledge of systems and solutions, field service, Medical Technology, IVD experience, LIS Networking

Basic Troubleshooting, OS knowledge, CRM ticketing tools

, Basic Troubleshooting, Network Infrastructure, Text Documents, Browsers, Connectivity, Spreadsheets, Computer Skills

Servicenow, Saas, Shopify, Json, Javascript, Api, Postman, Python, helpdesk ticketing platforms, Ecommerce, insomnia, webhooks, system integrations, zendesk, Freshdesk

Solver suite, Remote access tools, zendesk, Reporting, Troubleshooting