OVERVIEW

The Financial Operations Specialist supports the monthly residual production, partner billing, and reconciliation processes that keep our payment operations running.

ESSENTIAL DUTIES

Support monthly residual production by organizing source files, validating processor data, and running QA checks on partner residual statements.
Compare residual reports against source data to confirm volume, income, and payout amounts reconcile, and flag variances for review.
Process recurring merchant billing through NetSuite and the Zeamster gateway, including platform fees, device fees, and third-party billing programs.
Prepare billing files by validating customer numbers, amounts, and totals against source reports.
Issue merchant invoices, credit memos, and refunds in NetSuite with proper documentation.
Work the FinancialOps case queue — billing, refund, and bank-change requests — within SLA.
Update merchant bank account records in NetSuite based on weekly account-maintenance reports.
Set up new partner records and vendor IDs in NetSuite, including W-9 collection and ACH payment configuration.
Maintain accurate documentation of recurring processes and identify opportunities to streamline manual work.

QUALIFICATIONS

Bachelor's degree in Finance, Accounting, Business, or a related field; equivalent experience considered.
0-2 years of experience in finance, accounting, billing, or operations (internships count).
Proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP, pivot tables, and filters.
Strong attention to detail and ability to work accurately under monthly deadlines.
Clear written and verbal communication skills.
Self-starter who's curious, asks questions, and isn't afraid to flag issues.

PREFERRED

Exposure to NetSuite
Interest in payments, fintech, or financial services.
Familiarity with excel Power Query or other data automation or BI tools