PositionResponsibilities:

Perform analysis and troubleshooting by coordinating with L2 Support to resolve application issues.

Conduct/attend knowledge transfer, shadow training, and reverse shadow training if needed.

Generate and monitor and provide daily, weekly, monthly reports to business managers.

Perform Ad Hoc tasks and fulfill special projects assigned by Onshore and Offshore Leads.

Identifyissuesand apply necessary corrective action or ensure incident and change tickets are assigned to the correct resolver group.

RequiredQualifications:

Education: 1-year completed in abachelor'sprogram with relevant work experience of at least 2 yearsbachelor's degreeholders are welcome to apply

Experience: At least 1year oftenure in their current position for internal candidates.

Preferred Qualifications:

Effective English verbal and written communication skills. Should be able to adapt to communication style to suit different audiences.

Caneffectivelytranslate complex technical problemsinto business terms.

Solution designmindset - Ability to constructively challenge business and technical requirements, as well as proposed approaches, to ensure the best solution is delivered.

Demonstrate the ability to work independently as well as collaboratively within a team, as needed

Minimum Skills to Hire/Must Haves:

L1 Application Support Skills orL1.5Batch Job Skills/Experience

(Preferred butnot required): Excellent working knowledge in the following applications and ticketing system tools listed: ServiceNow, CAWLA, SharePoint, Power BI, Power Automate, JIRA, Confluence.

When you join our team:

We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid

Associate Software Technical Analyst