Servicenow, It Service Management, Slas, Itil, KPIs, Project Management

Servicenow, Itsm, Rpa, Data Analytics, Salesforce, ITIL v.3 Foundation, FreshService ITSM tool, Service Management frameworks

Agile And Scrum, Network design and implementation, Global BPO Experience, Project Management, ServiceNow Administration, IT Infrastructure setup for new office build-out, Cloud IAAS and SAAS

Servicenow, Itil, JIRA, Reporting and dashboarding tools, Monitoring and observability platforms

Networking, Slack, Macos, Okta, Google Workspace, zendesk, Zoom