SQL and database concepts, Business process mapping and workflow analysis, QA testing methodologies

Confluence, Outlook, Jira, Excel, Microsoft Tools, Word, Powerpoint, Teams, Sharepoint, onenote, Atlassian Tools

kpi reports , Dashboards, Powerbi, Root Cause Analysis, Sigma, Data reports, Analytics support

Servicenow, Confluence, Power Bi, Power Automate, JIRA, L1 Application Support Skills, CAWLA, L1.5 Batch Job Skills, Sharepoint

Qa, Trend Analysis, process improvement, KPI analysis, root-cause analysis

Dns, Http, Windows, Vpn, Macos, Entra ID, networking fundamentals, Defender XDR, Jira Service Management, Microsoft 365 security stack, Microsoft SC-200, Microsoft Sentinel

WFM metrics, schedule adherence, forecast achievement, numerical literacy, utilization, service level occupancy, Root Cause Analysis

Technical Documentation, Confluence, Tableau, Jira, Sql, Data Analysis, Process flows