Primary Details

Time Type: Full time

Worker Type: Employee

Provide customer service via email & answer customer, Underwriter and/or agency's question regarding product, process, policy. Responsible for work allocation including monitoring, reporting inflow of new business, renewals, cancellations and endorsements of transactions

Primary Responsibilities

Ensure policies are followed and refer/escalate where appropriate
Comply on provided legislations, industry codes, company policies and procedures.
Establish and maintain a good working relationship with stakeholders
Cooperate with other functions to answer customer/agency's questions regarding product, process, policy etc.
Consistently open minded, professional, polished, posed, and positive demeanor
Process all transactions/emails related to product, process and policies and accomplish all reports as required by clients
Properly assess completeness of documents received and provide solutions if incomplete
Performs moderately complex clerical, administrative and general office duties.
Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
Enter data into systems and make updates, or corrections while adhering to the guidelines

Required Education

Bachelor's Degree or equivalent combination of education and work experience

Required Experience

0-1 year relevant experience
Must not have any active CAs or under PIP
Minimum of 12 months in the current process
Must have a performance rating of at least Stretching in the latest MYIR

Preferred Competencies/Skills

Proficient verbal and written communication skills
Proficiency in MS tools
Customer service focus
Keen to details
Administration and Organisation Skills
Ability to multi task
Problem-solving skills
Analytical and research skills

Preferred Experience

Preferably with BPO experience and shifting schedules

Preferred Knowledge

Basic knowledge on customer service
Knowledge in Insurance Processing is preferred

QBE Cultural DNA

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-centred-We are technical experts-We are diverse-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

Individual Contributor

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Interested employees should attach the following documents:

Internal Application Form
Updated Resume
Recent MYIR rating

Application Forms are available at the QUBE https://qbe.sharepoint.com/sites/intranet/people/Documents/People%20Leadership/Internal%20Job%20Posting%20Application%20Form%20V2.pdf

All internal applications must meet posting guidelines. The submission of an application does not guarantee an interview

Skills:

Administrative Support, Analytical Thinking, Critical Thinking, Customer Service, Insurance Underwriting, Intentional collaboration, Managing performance, Policy Administration, Policy Compliance, Policy Management, Prioritization, Regulatory Compliance, Risk Assessments, Risk Management, Stakeholder Management

How to Apply:

To submit your application, click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Policy Support Officer II