Job Description – ServiceNow ITOM / Platform Developer

Job Title: ServiceNow ITOM / Platform Developer

Experience: 5–10 Years

Location: Manila

Employment Type: Full-Time

Job Summary

We are seeking a ServiceNow ITOM / Platform Developer with strong experience in ServiceNow platform administration, ITSM processes, integrations, and platform maintenance activities. The ideal candidate should have hands-on experience with clone management, upgrades, monitoring, SLA management, and ticket lifecycle processes. Experience in custom application development on the ServiceNow platform is highly desirable.

Key Responsibilities

Design, develop, and maintain ServiceNow platform solutions and enhancements.
Configure and support ITSM modules including Incident, Problem, Change, Request, and Service Catalog.
Develop and maintain integrations using REST APIs, SOAP APIs, Integration Hub, and MID Server.
Manage CMDB, Discovery, and Service Mapping configurations.
Perform ServiceNow instance cloning activities and upgrade planning/execution.
Monitor platform health, performance, integrations, and scheduled jobs.
Configure and manage SLAs, notifications, workflows, and business processes.
Develop custom applications using App Engine Studio and ServiceNow development frameworks.
Create and maintain Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, and Flow Designer workflows.
Support ticket lifecycle management and platform governance activities.
Troubleshoot production issues and coordinate with stakeholders for resolution.
Participate in platform optimization, release management, and continuous improvement initiatives.

Mandatory Skills

Strong ServiceNow Platform Development experience.
Hands-on experience with ITSM modules.
Experience with at least 1–2 ServiceNow Integrations (REST/SOAP/API Integrations).
Experience in ServiceNow Clone Management and Instance Upgrades.
Knowledge of SLA configuration and Ticket Lifecycle Management.
Strong JavaScript and ServiceNow scripting expertise.
Experience with Flow Designer, Integration Hub, and MID Server.
Understanding of ServiceNow platform administration and monitoring.

Preferred Skills

ServiceNow ITOM (Discovery, Service Mapping, Event Management).
CMDB administration and governance.
Custom Application Development using App Engine Studio.
Performance Analytics and Reporting.
Azure, AWS, or other cloud integration experience.
DevOps and CI/CD exposure.