Product Officer (Service Assurance & Operations)

Location: Makati City

Work Setup: 100% onsite

Start Date: ASAP preferred

About the role

This role focuses on supporting service assurance and day-to-day product operations for enterprise solutions. You will work closely with Network, IT, and cross-functional teams to help manage product issues, service disruptions, and ongoing improvements.

The scope includes supporting product fixes, handling major service disruptions, and contributing to key initiatives such as platform transitions (including 2G sunset programs).

This role is best suited for candidates with hands-on experience in service operations or ITSM who are looking to grow into broader product roles.

What you will do

Support the monitoring and resolution of product-related incidents and service disruptions
Coordinate with cross-functional teams (Network, IT, Cybersecurity) during issue resolution
Assist in root cause analysis and documentation of incidents and fixes
Help prioritize and track product issues affecting service performance and reporting
Contribute to initiatives such as platform updates, product fixes, and service improvements
Maintain visibility of ongoing issues, risks, and resolutions across workstreams

What we are looking for

Around 3–5 years of experience in service assurance, IT service management, or product operations
Hands-on experience in incident management or service operations environments
Familiarity with ITIL processes (incident, problem, change management)
Strong coordination and prioritization skills across multiple teams
Comfortable working in fast-paced, operational environments
Background in telecom, IT services, or similar large-scale environments is a plus

Why this role is worth considering

Exposure to enterprise-level product environments and systems
Hands-on role in managing real-time service issues and improvements
Opportunity to build cross-functional experience across Network, IT, and Product teams
Clear pathway to grow into broader product or service leadership roles

Product Officer, Solutions Development & Experience