trading operations , Networking, Tcp Ip, Sql, Fix Protocol, middle-office, back-office, financial systems integrations, Financial Services, Problem-solving, Troubleshooting, brokerage firms, Financial Markets

Integrations, Monitoring Tools, Problem Management, Datadog, Python, Oauth, PowerShell, Splunk, Webrtc, Rest Apis, routing strategies, Genesys Cloud dashboards, telephony protocols, CAPA documentation, Genesys Cloud API Explorer, API troubleshooting, digital channels, VoIP, Genesys Cloud, scripting automation, Rca, ITIL Foundation certification, ticketing APIs, SIP, CRM, architect flows

creating user guides, enterprise resource planning systems, documenting support activities, Microsoft Dynamics 365 ERP Functional, troubleshooting and resolving complex issues within Microsoft Dynamics 365 environments