At PayMongo, we're building the financial operating system for businesses in the Philippines. As we scale, onboarding isn't just a process—it's a critical moment of truth for every merchant we serve.

We're looking for detail-obsessed, execution-driven problem solvers to join our Onboarding Operations team—whether you thrive in high-volume processing or excel in complex case analysis and decision-making.

If you enjoy structured work, take pride in accuracy, and want to play a key role in enabling merchant growth at scale—this role is for you.

What you will do:

You'll be part of the team responsible for getting merchants live—quickly, accurately, and compliantly. Depending on your strengths, you may focus on:

High-Volume Merchant Processing

Review and process large volumes of merchant onboarding applications
Ensure submissions are complete, accurate, and compliant with onboarding policies
Flag incomplete applications and guide merchants toward resolultion
Maintain high throughput while keeping error rates low
Document and track cases in real time for visibility and audit readiness

Complex Merchant Processing

Investigate and resolve onboarding cases that require deeper analysis and judgment
Handle escalations from onboarding teams and assess appropriate next steps
Coordinate with internal teams (Product, Risk, QA) to resolve complex issues
Document decisions clearly with full audit traceability
Improve onboarding quality by identifying edge cases and policy gaps

What success looks like:

Merchants are onboarded quickly and accurately
Low error rates and strong compliance with onboarding policies
Clear, complete documentation that supports QA and audit requirements
Smart escalation decisions that keep operations flowing efficiently
iStrong contribution to overall onboarding throughput and turnaround times

What we are looking for:

Core Skills

Strong attention to detail (non-negotiable)
Ability to follow structured processes with discipline
Organized, methodical approach to work
Comfort working in high-volume or high-complexity environments
Clear written communication and documentation skills

Bonus If You Have:

Experience in onboarding, operations, KYC, or compliance
Exposure to fintech, payments, or financial services
Experience handling escalations or cross-functional coordination

Who This Role is Perfect For:

Early-career professionals who want to build strong operational fundamentals
Candidates who enjoy structured, detail-oriented work
Problem solvers who want to grow into more analytical or specialized roles over time

Onboarding Officer