blue pumpkin , Statistical Analysis, Ms Excel, Verint, Aspect Impact 360, Avaya CMS Supervisor, Queuing Theory, ACD reporting tools, Erlang B C, Ms Office Applications, Capacity utilization analysis, eWFM, FTE projection and calculation, IEX

MS-Excel, Problem Solving

SAP, Advanced Excel, Forecasting, Financial Analysis, Cost-Benefit Analysis, Budgeting, Financial Modeling, Variance Analysis

Excel, Word

Ms Excel, Accounting, General Ledger, Financial Reporting, Reconciliations