The Role

JIRA Administration

• Administering the new platform and providing training/workshops for JIRA users.

• Configurations of schemes via JIRA.

• Managing and resolving support issues types via JIRA.

• Managing updates on existing documents including the tractability spread sheets to convert in JIRA.

• Acting as the first point of contact for all JIRA escalations.

• Acting as the WTW JIRA contact for all relevant third parties

• Full time support for the Jira software, including some out of hours on-call support

• Proactively monitoring and managing the JIRA project.

• Managing software upgrades and communication with procurement team for maintenance planning

Best Practice

• Creating and designing project admin and ensuring all technical information and documentation is recorded, communicated and fully supported

• Develop and implement process improvements through the Operational Excellent Practice

• Rolling out best practice across the user community

• Sending Communications to users, notifying them of any issues or software upgrades required

Business Engagement

• Supporting scrum teams and functional leads with project management standards, templates, reporting and processes.

• Working with the OGB to determine the best solution and set up a new system of JIRA workflows

• Communicating with Scrum teams to ensure updates in JIRA are captured.

• Communicating with PMO team to show transparency around IT deliverables via JIRA.

• Providing training sessions for new joiners

The Requirements

Knowledge:

• Technical and Administrator knowledge of JIRA including JIRA Service Mgt and Confluence Cloud

• Experience of previous JIRA Administrator

• Knowledge of MS Office 365

• Knowledge and experience with ScriptRunner, Advanced JQL, basic Groovy/Python/Java scripting, Elements Copy and Sync, Jeti Email this Issue, Qtest, Jira Cloud Rest API (Nice to have not required)

Skills:

• Excellent communication skills, with a delivery focused and highly motivated personality.

• Good organisational skills and a flexible work approach.

• Experience in waterfall and agile methodologies

• Engage well and build strong relationships with a wide range of stakeholders

• Ability to perform under pressure

People Skills:

• Ability to work as part of a team as well as working for long periods of time unsupervised

• Ability to build strong working relationships, with IT and business managers

Subject Matter Expertise

• Applying expertise

o You apply subject matter knowledge and skills across multiple areas to assess the impact of complex issues and implement long-term solutions. You foster innovation using subject matter knowledge to enhance tools, practices, and processes for the team.

Solution Development

• Systems thinking

o You lead and foster collaboration across OGB to develop solutions to complex issues.

o You apply a whole systems approach to evaluating impact, and take ownership for ensuring links between structure, people and processes are made.

• Focusing on quality

o You instill a quality mindset to the team and ensure the appropriate methods, processes and standards are in place for teams to deliver quality solutions. You create and deliver improvement initiatives.

Technical Communication

• Simplifying complexity

o You develop tools, aids and/or original content to support the delivery and/or understanding of complex information. You guide others on best practice.

• Influencing stakeholders

o You are adaptive across a range of situations, effectively tailoring your delivery methods based on your knowledge of stakeholders to have maximum impact and influence.