Job Summary

Supports general business operations by providing various administrative support activities as a generalist or in a combination of disciplines in the Administrative Services Function. Performs routine assignments in the entry level to a professional job progression. Requires a college or university degree or the equivalent work experience that provides exposure to fundamental theories, principles and concepts. Receives instruction, guidance and direction from others.

Key Responsibilities

Manages and oversees the organization's data assets to provide business users with high-quality data that is easily accessible
Manages and maintains content for the following entities: Attorney and Law Firm, Judge and Judicial Branch, Geography, Expert Witness and Corporate Affiliations
Maintains new and existing entity data which includes troubleshooting company problems, responding to customer feedback, performing telephonic query as necessary, online research.
Creates new, modifies existing and merges/de-dupes records and additional data entry tasks.
Runs special projects, as needed, in support of electronic and print product customers or vendor activity.
Complete work related to legacy technologies and systems (e.g., Company Indexing, SuperTool, NES, etc.).
Ensures the quality of data through responding to quality assurance reports and providing support to the resolution process.
Resolves data inconsistencies, proofreads, and corrects products for editorial style, grammar, and content.
Runs special projects, as needed, in support of electronic and print product customers or vendor activity.
Places calls to public relations and corporate contacts to gather relevant data that cannot be found through other research methods.

Qualifications

Bachelor's degree in any field
1–2 years of BPO, shared services, or related experience preferred
Proficiency with standard computer applications (Word, Excel, Outlook, Internet applications)
Strong attention to detail and ability to work under deadlines
Flexible and adaptable to changing business requirements, hybrid/onsite setups, and rotating work schedules
Excellent English communication skills (both oral and written)
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

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Content Operations Specialist