Key Responsibilities

Network Management

* Configure and maintain routers, switches, firewalls, and Wi-Fi networks

* Monitor network performance and ensure uptime (LAN/WAN/Internet)

* Troubleshoot connectivity issues and outages

System Administration

* Manage Windows/Linux servers, Active Directory, and cloud environments

* Handle user accounts, permissions, and access control

* Perform system updates, patching, and backups

BPO Operations Support

* Ensure readiness of workstations, softphones, and CRM systems

* Support VoIP systems and call center tools

* Handle onboarding/offboarding of agents and staff

Security & Compliance

* Implement and monitor cybersecurity measures (AV, firewall, email security)

* Ensure data protection and compliance with company policies

* Monitor logs and respond to incidents

Technical Support

* Provide L2/L3 support for escalated IT issues

* Coordinate with vendors (ISP, cloud, hardware providers)

* Maintain documentation and asset inventory

Qualifications

Must-Have

* Bachelor's degree in IT, Computer Science, or related field

* 2–5 years experience in network/system administration (preferably BPO)

* Strong knowledge of TCP/IP, DNS, DHCP, VPN

* Experience with Windows Server, Active Directory

* Familiar with firewalls and network security

Nice to Have

* Knowledge of VoIP systems (e.g., Asterisk, 3CX)

* Certifications (e.g., CCNA, CompTIA Network+, Microsoft)

* Experience with monitoring tools and ticketing systems

Key Skills

* Troubleshooting and problem-solving

* Strong communication (supporting non-technical users)

* Ability to work in shifting schedules (24/7 environment)

* Organized and documentation-driven

Network and System Administrator