Kibana, Sentry, Hubspot, Jira, Stripe, Salesforce, Proration, Subscription management, Looker, Refunds and credits, Zapier, Payment recovery, zendesk, API usage, SaaS billing concepts, intercom, Technical Troubleshooting

Apis, Saml, Okta, Postman, OpenID Connect, Microsoft Entra ID, network traces, notes transcription, application logs, OAuth 2.0, technical support, webhooks, Troubleshooting, OS and browser permission checks, audio performance, intercom

Incident tracking, Technical Troubleshooting

Basic Troubleshooting, OS knowledge, CRM ticketing tools

, customer communication , Slack, Stripe, Cursor, Apis, Codex, intercom, Claude, Analytical and Structured Problem-solving, Notion, AI-assisted Problem-solving, Technical Workflows, Chrome DevTools, Automation Platforms, Browser Debugging Tools, QA and Validation Mindset, Technical Troubleshooting, ChatGPT

, Basic Troubleshooting, Network Infrastructure, Text Documents, Browsers, Connectivity, Spreadsheets, Computer Skills

Servicenow, Saas, Shopify, Json, Javascript, Api, Postman, Python, helpdesk ticketing platforms, Ecommerce, insomnia, webhooks, system integrations, zendesk, Freshdesk

Networking, Sql, Linux Administration, System Configuration, Hardware Diagnostics, Sla, Troubleshooting

ticketing systems , Troubleshooting