About the Role

We are looking for a Senior Business Analyst with strong experience in automation, ServiceNow, and platform governance to support digital products and enterprise applications. This role partners closely with business stakeholders, product managers, and technical teams to translate business needs into well‑defined solutions, ensuring effective governance, delivery, and continuous improvement.

Key Responsibilities

Lead stakeholder interviews, workshops, and requirement‑gathering sessions
Define and document business, functional, and non‑functional requirements
Write and manage user stories, epics, and product backlogs using Agile practices
Collaborate with product and technical teams on solution design and delivery
Support sprint planning, releases, and post‑deployment production support
Ensure alignment with governance standards, processes, and best practices
Prepare documentation, process models, and reports for stakeholders
Track requirements throughout the project lifecycle and manage change requests

Qualifications

Bachelor's degree in IT, Business, or related field
8+ years experience in Business Analysis
Strong background in ServiceNow platforms and governance
Experience with Agile/Scrum, SDLC, DevOps, and QA/testing processes
Hands‑on experience with automation and enterprise platforms
Working knowledge of Microsoft technologies (e.g., SharePoint, Power Apps, Power Automate)
Excellent communication, stakeholder management, and analytical skills

Why Join

Work on enterprise‑level digital transformation initiatives
Collaborate with cross‑functional and senior stakeholders
Hybrid work setup with structured schedule
Opportunity for contract extension based on performance