Key Responsibilities

Manage and supervise all departments including operations, sales, finance, compliance, and customer service.

Ensure smooth execution of customs brokerage, logistics, and freight forwarding services.

Implement and monitor ISO standards to maintain operational excellence and regulatory compliance.

Drive business growth by identifying opportunities and strengthening client relationships.

Oversee budgeting, financial planning, and resource allocation.

Lead and mentor staff, fostering a culture of accountability, teamwork, and continuous improvement.

Represent the company in industry events, networking activities, and client meetings.

Provide regular performance reports and strategic recommendations to senior management.

Strategic Leadership

Define and execute the overall operations strategy aligned with company growth targets

Design scalable operational structures (teams, workflows, systems)

Establish performance frameworks and long-term KPIs across all operational units

Operational Excellence & Systems

Build and institutionalize SOPs, control systems, and process standardization

Drive continuous improvement (efficiency, turnaround time, cost optimization)

Oversee implementation of technology, automation, and data systems for operations

Compliance & Risk Management

Ensure full regulatory compliance across all shipments (BOC, FDA, DA, and other agencies)

Develop risk mitigation frameworks to reduce penalties, delays, and operational exposure

Act as escalation authority for high-risk or complex shipments

Cross-Functional Integration

Align Operations with Finance (billing, cost control, profitability tracking)

Work with Sales/BD to ensure operational feasibility and proper client onboarding

Ensure seamless coordination between departments to eliminate silos

Leadership & Organizational Development

Build, lead, and mentor operations managers and team leads

Establish accountability structures and performance management systems

Drive a high-performance, process-driven culture

Qualifications & Skills

Bachelor's degree in Business Administration, Logistics, Customs Administration, or related field.

5+ years of experience in customs brokerage, logistics, freight forwarding, or supply chain management.

Strong leadership and organizational skills with the ability to manage multiple departments.

Knowledgeable in ISO standards and quality management systems.

Excellent communication, negotiation, and presentation skills.

Fluency in Chinese Hokkien or Mandarin is a strong advantage.

Graduate of La Salle, Ateneo, UP, or international schools.

Proficient in MS Office and familiar with CRM tools.

Analytical mindset with problem-solving skills.

Must be 37 years old or below.

Willing to work in Binondo, Manila.

Code- DRMI- 00398

General Manager in Binondo manila