Logistics dispatching, Emergency service environments, Proprietary enterprise software, Trucking coordination

Outlook, Microsoft Office, Excel, Sops, work instructions, knowledge bases, Credit Process, Case Management, Teams, complaints and escalation systems, utilities-specific systems and processes, customer authentication, Empathy, privacy and data-security requirements, understanding of Hardship, de-escalation

case management software , CRM ticketing systems, Microsoft Office Word, Fluent in English and Spanish

crm software, Data Entry, Conflict Resolution, Technical Support, Product Knowledge, Multitasking Ability

Microsoft Office, Leadership, Customer service, CRM, Problem Solving