About the Role:

We are seeking a highly skilled Senior Salesforce Administrator to support and optimize Salesforce operations across multiple business teams, including Customer Success, Billing, Claims, Compliance, Finance, and Sales.

This role is responsible for maintaining a scalable and reliable Salesforce environment while driving workflow automation, improving operational efficiency, and resolving platform issues. The ideal candidate is a hands-on problem solver who can balance day-to-day support with strategic platform improvements in a fast-paced environment.

Responsibilities:

Administer, configure, and maintain the Salesforce platform
Manage Salesforce ticket queues and prioritize support requests
Build and maintain Flows, validation rules, reports, dashboards, and automation processes
Configure user roles, permissions, profiles, and security settings
Gather requirements from business teams and translate them into scalable Salesforce solutions
Maintain operational dashboards supporting billing, claims, compliance, and customer success teams
Troubleshoot Salesforce issues and provide timely resolutions
Support AppExchange applications and third-party integrations
Coordinate with developers, vendors, and consultants on enhancements and integrations
Ensure data integrity through audits, validation, and data cleansing initiatives
Document workflows, SOPs, and system configurations
Lead smaller Salesforce projects from intake through deployment
Provide end-user training and platform support
Stay updated on Salesforce releases, best practices, and platform innovations

Qualifications:

Bachelor's degree in Information Technology, Business, or related field (or equivalent experience)
At least 5 years of hands-on Salesforce Administration experience
Strong experience with Salesforce Lightning Experience, Service Cloud, and Sales Cloud
Expertise in Flows, validation rules, custom objects, reports, dashboards, and automation
Experience managing ticket queues and handling support requests in fast-paced environments
Strong understanding of Salesforce security, governance, and data management best practices
Experience with integrations, AppExchange solutions, and third-party systems
Strong documentation and process improvement skills
Ability to work independently and manage competing priorities
Excellent analytical, troubleshooting, and communication skills
Salesforce Administrator Certification preferred
Salesforce Advanced Administrator Certification preferred
Experience in insurance, financial services, or regulated industries is a plus
Familiarity with Agile workflows and ticketing systems preferred

If you thrive on solving operational challenges, optimizing Salesforce workflows, and building scalable solutions that drive business efficiency, this role is for you.

Job Type: Permanent

Benefits:

Company Christmas gift
Free parking
Health insurance
On-site parking
Pay raise
Promotion to permanent employee
Work from home