We are looking for an experienced AI Product Manager to lead the development and optimization of a voice bot platform focused on collections automation. The role will drive product strategy, execution, and continuous improvement of AI-driven customer interaction systems aimed at improving recovery rates and customer experience in the lending lifecycle.

This role will manage a cross-functional team composed of Data Scientists, ML Engineers, and QA specialists, and will work closely with executive stakeholders in Collections and Risk functions.

Key Responsibilities:

Own the end-to-end product lifecycle of the voice bot platform for collections
Define product roadmap aligned with business recovery and efficiency goals
Lead design and optimization of conversational AI flows (voice, IVR, NLP systems)
Improve customer engagement, call containment, and repayment conversion rates
Collaborate with Data Science and ML teams to improve model accuracy and intent recognition
Manage a team of 3–5 direct reports
Translate business requirements into AI/ML product features
Work closely with Collections, Risk, and Operations leadership
Run experiments (A/B testing, call flow optimization, performance tuning)
Ensure system scalability, compliance, and customer experience quality

Key Requirements:

5–8+ years in Product Management or AI Product roles
Strong experience in conversational AI / voice bot / chatbot systems
Background in fintech, lending, banking, or collections domain preferred
Experience working with Data Science / Machine Learning teams
Proven experience managing cross-functional teams
Strong stakeholder management with executive-level exposure
Experience in contact center or CX automation is a strong advantage
Understanding of speech recognition, NLP, or IVR systems

Nice to Have:

Experience in collections automation or credit risk systems
Exposure to AWS Lex, Google Dialogflow, Azure AI, or similar platforms
Experience in Southeast Asia fintech ecosystem
Background in scaling AI-driven customer service platforms